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Privacy Policy

Odyssey (“Odyssey”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us through our website, advertisements, enquiry forms, and other digital channels.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit or interact with our website.

1. About Odyssey

Odyssey is a retail and business technology products provider based in India.

Odyssey is an HP Authorised Reseller and offers genuine HP products and related solutions to customers. HP is a trademark of HP Inc. and its affiliates. Odyssey is an independent reseller and is not HP Inc. itself.

For information regarding HP’s authorised reseller and partner ecosystem, customers may refer to HP’s official website and support resources.

HP official reference:

https://www.hp.com/in-en/services/smart-support.html

Where applicable, HP product warranties, support services, and product terms are governed by the applicable terms and policies of HP Inc.

2. Information We Collect

We may collect the following information when you interact with our website or contact us:

  • Name
  • Mobile number
  • Email address
  • Company or organisation name
  • Billing or delivery information
  • Product or service requirements
  • Enquiry details
  • Information submitted through contact or enquiry forms
  • Website usage information
  • IP address and browser/device information
  • Information collected through cookies and similar technologies

We only request information that is reasonably necessary to respond to enquiries, provide products or services, process orders, communicate with customers, or improve our website and services.

3. How We Use Your Information

We may use the information collected to:

  • Respond to product and service enquiries
  • Provide quotations and product information
  • Process orders and transactions
  • Arrange delivery or fulfilment
  • Provide customer support
  • Communicate regarding products, services, offers, or enquiries
  • Improve our website and customer experience
  • Understand website usage and advertising performance
  • Prevent fraud, misuse, or unauthorised activity
  • Comply with applicable legal and regulatory requirements

If you submit an enquiry for an HP product, your information may be used by Odyssey to respond to your request and provide relevant product, pricing, availability, warranty, or support information.

4. HP Products and Services

Odyssey may advertise, promote, sell, or provide information about HP-branded products as an HP Authorised Reseller.

HP and the HP logo are trademarks of HP Inc. and/or its affiliates.

Odyssey is an independent reseller and should not be understood to be HP Inc. or a subsidiary of HP Inc.

Information concerning HP products, specifications, warranties, software, services, and support may also be subject to HP’s applicable terms and policies.

Customers seeking official HP product information may visit:

HP India:

https://www.hp.com/in-en/

5. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, analytics tools, and similar technologies to improve website functionality and understand how visitors interact with our website.

These technologies may be used to:

  • Remember website preferences
  • Understand website traffic
  • Measure advertising performance
  • Improve website functionality
  • Understand which products or pages are of interest to visitors
  • Support remarketing and advertising campaigns where applicable

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Google Ads and Advertising Technologies

Odyssey may use online advertising platforms, including Google Ads and other advertising services, to promote its products and services.

Advertising platforms may use cookies, pixels, conversion tracking, or similar technologies to measure advertising performance and understand interactions with advertisements.

Where applicable, these technologies may collect information such as:

  • Browser or device information
  • IP address
  • Pages visited
  • Advertisement interactions
  • Conversion or enquiry information
  • General website usage information

Odyssey does not sell customers’ personal information to advertising platforms.

Advertising and tracking technologies are used in accordance with applicable platform policies and applicable law.

7. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information with trusted third parties where reasonably necessary to operate our business, including:

  • Payment service providers
  • Delivery and logistics providers
  • Website hosting and technology providers
  • CRM and customer-management systems
  • Advertising and analytics service providers
  • Professional advisers
  • Business partners or suppliers where necessary to fulfil your request